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Speak clearly and remain calm - Dispatchers must be able to understand what you are saying.
Be ready to give information such as your name, callback number, incident location, and type of incident.
Unless the dispatcher tells you to hang-up, stay on the telephone line.
When not to use 9-1-1
Noise complaintsBarking dogs Complaint follow-ups Burning permits Routine medical transports Finding a towed vehicle Asking directions (call your destination and ask them) Inquiring about school openings and closings Reporting a blocked driveway, obstructed hydrant, etc. Asking about snow emergencies or parking bans Reporting a major noise complaint Asking about traffic tickets Seeking information from a police or fire officer Asking about a late school bus Checking the weather Reporting rust in the water or dirty water Reporting garbage problems Reporting street lights out No heat problem Needing domestic violence help Reporting problems with a building's structure, etc. Public health problem Other non-emergency calls
Civil process is the handling and serving of legal and court documents such as:
Civil documents are served on behalf of individuals, private attorneys, the Court, county departments and agencies. These documents can be served by private process servers, however many people choose to use the Sheriff's Office.
The relationship between a landlord and his/her tenant is one of a personal & civil nature. As such, the Sheriff's Office cannot intervene or decide these disputes. If the parties involved cannot reach an agreement, they will have to take their case to court. They may do this by contacting an attorney, or in some cases, they may file a case with the Clerk of the District Court. For additional information concerning the landlord/tenant relationships, please visit Kansas Legal Services - Kansas Tenant Handbook and Guide.
The Sheriff's Office occasionally gets requests for a deputy to accompany someone to a residence to retrieve or recover personal property. We will generally try to assist people at the time they call or come in, if the property exchange or retrieval can be handled peacefully within 30 minutes or less. The sole purpose of a deputy's presence is to KEEP THE PEACE. Any property over which ownership is in dispute should be handled in the courts. The deputy may conclude the Civil Standby at any time for any reason he deems necessary.
The Ellis County Sheriff's Office can provide information deemed public by the Kansas Open Records Act. However, the Sheriff's Office is prohibited by law from running a criminal history background for you by utilizing the National Crime Information Center. Residents can obtain a more thorough, statewide background check by visiting the Kansas Criminal History Record Check website.
Missing/Runaway Juveniles: The parent or guardian of any juvenile (under 18 years of age) may file a missing person-runaway juvenile report at any time. These reports will be immediately entered into the NCIC law enforcement database, which would serve to alert any officer from any jurisdiction having contact with the juvenile that he or she is listed as missing or a runaway. Deputies will also follow-up on any leads provided by the parent or guardian as to the possible location of the juvenile.
Missing Adults: Any person eighteen (18) years of age or older is considered to be an adult with full liberty to move about as they choose, with the exception of persons 18 years of age or older who remain under the legal guardianship of another adult or protective services. Deputies will take reports of missing adults at any time. The extent of any follow-up will depend upon the circumstances of the disappearance. For example, if evidence indicates that the missing person was endangered or may have been forcibly abducted, deputies would immediately begin following up on leads. If the missing person simply has not been seen recently, but no evidence of foul play was found to exist, then our options and responsibilities in those cases may be limited under the law. See the link for the The National Center for Missing & Exploited Children for additional information.
The Sheriff's Office frequently receives requests to perform welfare checks. These generally occur when people are unable to reach a family member or close friend and are concerned about the health & welfare of that person. A deputy will be dispatched to the address to see if contact can be made. If contact is made, the deputy will conduct a brief informal investigation to determine the physical and/or mental health and well-being of the person, without violating his or her privacy rights. Another type of request is from a parent to check on minor children in the permanent or temporary custody of the other parent. The Sheriff's Office will do a welfare check provided the parent making the request can provide specific reasons based on facts that the welfare of the minor children is in jeopardy.
The Ellis County Sheriff's Office will fingerprint persons upon request as part of pre-employment criminal history background checks. Residents should come to the Sheriff's Office Monday through Friday from 8:30 a.m. to 5:00 p.m. to have this process complete.
Property Boundary Disputes: Occasionally, the Sheriff's office is asked to intervene and settle real estate disputes concerning property line boundaries. These are private, civil matters between the parties involved. A Judge must settle them in court if the parties cannot agree among themselves. We cannot examine property deeds or survey documents or landmarks to determine or settle property boundary disputes. We will take a written report if asked for informational purposes only, but that must be the extent of our involvement in these issues. Of course, if a court issued orders requiring the Sheriff's Office to perform some act or function relating to a property dispute, we would follow the order of the court.
Citations issued by Ellis County Sheriff’s Deputies may be paid, unless required to appear in court, by contacting the Ellis County District Court Clerk's Office. The Court Clerk’s Office is located on the 2nd story of the Ellis County Courthouse, which is located at 107 W. 12th St. Hays, Kansas. They can be reached Monday through Friday from 8:00 a.m. to 5:00 p.m. or by calling (785) 628-9415.
You may also choose to pay your fine online by visiting the www.CitePayUSA.com website and choosing "Ellis County District Court Court" from the drop-down menu.You may make an online payment after your citation information is entered into the system. This typically can take up to five (5) days from the date you received the citation.The online payment method is only available to those who are not required to appear in court.
Only in cases of an EMERGENCY, such as a small child being locked inside a vehicle, can the Sheriff's Office send someone to assist with gaining entry to your personal vehicle. Our deputies do not carry any unlocking tools in their patrol cars, and potential liability for property damage will not allow us to unlock personal vehicles.In non-emergency cases, you would need to call a professional locksmith to assist in gaining entry into your vehicle.